Frequently Asked Questions

What is your warranty

Soft Play warrants that our playgrounds will be free from defects in materials and workmanship for a period of one year from the date the Play Unit installation is completed. Our sales representatives are available to discuss with you the details of our limited warranty.

Is financing available

Soft Play has a great relationship with Marlin Leasing Company and Navitas Lease Corporation. They can provide lease/finance options that works best for your business. Leasing is an effective solution as it:

  • Offers competitive rates
  • Requires less upfront capital
  • Preserves banking credit lines

Once a unit is designed and quoted, Soft Play can assist with the connection and application to the leasing company. Ask your Sales Representative for more information when your project is ready or feel free to fill out application in financing.

How long does it take to get a plan or drawing

If you have all of the basic items above before you call us that will expedite the process. Two weeks or less is our usual turnaround time for an initial design and quote. If you have a large or complex project that requires theme development, it may take a bit longer.

Does Soft Play equipment meet ASTM and other international codes

Soft Play designs and builds our equipment to meet US safety standards for ASTM. Some countries utilize different standards. If you have questions about whether a specific Soft Play component meets another country’s standards, just ask and we’ll find out for you.

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