Does Soft Play equipment meet ASTM and other international codes
Soft Play designs and builds our equipment to meet US safety standards for ASTM. Some countries utilize different standards. If […]
Do you sell “used” equipment
No. Playground equipment is required to meet stringent safety standards. Used equipment may not meet those requirements as we cannot […]
Is safety flooring required
According to ASTM F1918-12, safety flooring is recommended at all entrances and exits of a contained playground. There are many […]
Is your equipment built for indoor or outdoor use
Both. While a majority of our systems are built specifically for indoor applications, our products are made of weather resistant […]
Are service programs available
Soft Play does not offer a service program but many of the local or regional service companies do. They can […]
What do I clean my playground with
Your owner’s manual contains our recommended cleaning chemicals and procedures. These tried and tested methods ensure that the equipment is […]
What is ASTM and where can I find information about it
ASTM is the American Society of Testing and Measures. They establish the basic safety requirements for most all products and […]
Are there safety checks or plans available
Yes and it is very important that these regular checks are performed. Your owner’s manual discusses in detail the regular […]
Where do I find replacement parts
Call or e-mail our customer service department. Have a good description handy or even take a digital picture and e-mail […]
How do I find qualified service
Soft Play trains and certifies all of its contractors to ensure quality workmanship and professional service. We recommend that you […]
What is your warranty
Soft Play warrants that our playgrounds will be free from defects in materials and workmanship for a period of one […]
Is financing available
Soft Play has a great relationship with Marlin Leasing Company and Navitas Lease Corporation. They can provide lease/finance options that […]
How long does it take to get a plan or drawing
If you have all of the basic items above before you call us that will expedite the process. Two weeks […]
How do I get started?
There are three decisions you have to make and then we can guide you through the rest of the process: […]
