EFFECTIVE DATE: October 25, 2010
Soft Play L.L.C., a Division of PlayPower, Inc., respects your concerns about privacy, and values its relationship with you. This Privacy Notice applies to the online practices of http://www.softplay.com website. The Notice describes the types of information we collect, how we may use that information and with whom we may share it. Our Privacy Notice also describes the measures we take to protect the security of the information. We also tell you how you can reach us to update your contact information, remove your name from our mailing lists or get answers to questions you may have about our privacy practices at these sites.
INFORMATION WE COLLECT AND HOW WE USE IT
Personal Information We Collect About You
You may choose to provide personal information (such as your name, address, telephone number and email address) online via our websites. Here are the ways in which you may provide the information and the types of information you may submit. We also tell you how we may use the information.
If you request information about our products (e.g. ordering a brochure, a catalogue or a magazine), we may ask you to provide details such as your name, e-mail address, telephone number, intended use of the relevant product, center of interests, etc. You also may choose to provide additional comments and requests. We, or the authorized dealer or distributor in your area, will use your details to send you the information you request and to communicate with you in the future about our products and services.
Newsletters and Other Communications
From time to time, our site may offer online or offline newsletters and other communications about our products, services and promotions. To sign up, we will ask you for information such as your name, postal address and e-mail address. We, or the authorized sales representative in your area, use the information to send you the communications you request and to communicate with you about our products and services.
If you e-mail any of the contacts provided in the “Contact Us” page that are affiliated with Soft Play L.L.C, we will receive your e-mail address and any other information you choose to include in your e-mail to respond to your inquiry. If you choose to communicate with us through the “Contact Us” link on our websites, we may ask you for information such as your name, email address and telephone number so we can respond to your questions and comments. We, or the authorized sales representative in your area, also may use the information you provide to evaluate the quality of our products and to communicate with you about our products and services.
You may choose to contact our call centers, to order parts, contact customer service, or contact us with questions on our products and services. Depending on your request, we may ask for information such as your name, postal address, e-mail address, telephone number, product serial number and customer number. We use this information to provide you with the service and assistance you requested. We also may use the information to communicate with you about our products and services.
Feedback, Surveys or Contests
From time to time, we may ask you to participate in online surveys, solicitations or contests. Additional information requested may include contact information (such as e-mail address) and demographic information (such as number of family members and income ranges). Participation in surveys, solicitations or contests is completely voluntary. Therefore, you have a choice as to whether to disclose any information. We, or the authorized sales representative in your area, will use the information provided to notify contest winners and award prizes, to monitor or improve the use of one or more sites or advertising, and to provide aggregated information for marketing analyses. This information will be used to analyze your present and future needs related to our products, to communicate with you about our products and services, and to send you further notices, promotions, solicitations or brochures, and other marketing materials regarding our site, our products, and the services of our businesses and the businesses of our affiliates, business partners, or authorized dealers and distributors, unless we have been notified that you do not wish to be contacted for marketing concerns. Solicitations may take the form of mailings via U.S. mail or other couriers, or e-mail (if provided).
Locate a Sales Representative
You may want to locate a sales representative near you by completing a “Locate a Sales Professional” request form. We ask you for information such as your first and last name, full postal address and telephone number. We use this information to locate a dealer near you, to evaluate your need and to give you the best and most relevant service. We, or the authorized dealer or distributor in your area, also may use the information to communicate with you about our products and services.
Ask for a Quote
Before purchasing one of our products, you may want to ask for a quote. We ask for certain information such as name, e-mail address, full postal address, telephone number, etc. We will use this information to create the quote and to send it to you. We, or the authorized dealer or distributor in your area, may also use this information to communicate with you in the future about our products and services.
We may include a link to apply for a job with Soft Play L.L.C. and submit your resume and other information, such as your name, contact information and job history. We use the information you submit to evaluate your interest in employment and to contact you regarding possible employment.
We offer consumers and customers various features on our websites for their information and enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we, or the authorized dealer or distributor in your area, may use this information to provide you with these features or to communicate with you in the future about our products and services.
Other Uses of Information
We may use the personal information you provide for internal purposes. These purposes include administration, data analytics and compliance with our legal obligations, policies and procedures.
INFORMATION WE COLLECT BY AUTOMATTED MEANS
We collect certain information by automated means when you visit our websites, such as how many users visited our sites and the pages accessed. By collecting this information, we learn how to best tailor our websites to our visitors. We collect this information through various means such as “cookies” and “web beacons.” We may collect IP addresses, as explained below.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our website features.
Certain pages on our websites contain “web beacons” (also know as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.
An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our websites, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our website visitors come. We also may use this information to enhance our websites.
INFORMATION WE SHARE
We do not sell or otherwise disclose information about our website visitors, except as described here. We may share the information you provide among our subsidiaries and affiliates, and with PlayPower business partners, such as our joint marketing partners, sales representatives, contract installers and service providers of our products. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity or (iv) if this is necessary to protect the vital interests of the a person.
If you are a California resident, you may ask us to refrain from sharing your information with third parties and among our affiliates for their marketing purposes, if the affiliates are separate legal entities. Please tell us your preference by contacting us as indicated in the “Contact Us” section of this Notice.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through our websites in a manner that is consistent with this Privacy Notice.
LINKS TO OTHER SITES
Our websites may provide links to other websites for your convenience and information. These websites may operate independently from this site. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not part of this site, we are not responsible for their content, any use of the sites, or the privacy practices of the sites.
HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide on our websites.
INFORMATION WE TRANSFER
Websites to which this Privacy Notice applies are United States-based websites and are subject to United States law. We may transfer the personal information we collect on this site to other countries where we do business, which may not have the same data protection laws as the country in which you reside. When we transfer your information to other countries, we will protect that information as described here, even though a given country may not have the same privacy and data protection laws as the country in which you reside.
CANADA AND OTHER INTERNATIONAL JURISDICTIONS
ACCESS AND CORRECTION
We provide website visitors with reasonable access to personal information they provide through our sites and the ability to review and correct it, as applicable. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your information.
UPDATES TO OUR PRIVACY NOTICE
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this site to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.
YOUR CHOICES – HOW TO CONTACT US
If you would like to update your contact information or preferences, have your information removed from our mailing lists, or no longer receive marketing e-mails resulting from information collected via product registration cards or other sources, please contact:
Soft Play L.L.C.
11515 Vanstory Dr.
Huntersville NC, 28078
Phone: (704) 949-1616
Attn: Lilia Staples